RETURN & EXCHANGE POLICY

Dai Viet Ginseng is committed to providing high-quality products and the best services to our customers. If there are any issues with your product, you may request a return or exchange under the following terms:

  1. Conditions for Return and Exchange
  • Products can be returned or exchanged within 2 days of receiving the item.
  • Products must remain in their original condition, with intact tags, labels, packaging, and unused.
  • Proof of purchase (receipt or order ID) is required.
  • Applicable for defective products, damage during shipping, or wrong items delivered.
  1. Cases Not Eligible for Return and Exchange
  • Products that have been used or no longer have intact packaging, tags, or labels.
  • Products damaged due to improper storage by the customer.
  • Products listed as non-returnable (if applicable, customers will be notified before purchase).
  1. Return and Exchange Process
  • Step 1: Contact our customer support team via Hotline or Email:
    • Hotline: +84 989513321
    • Email: daivietginseng@gmail.com
  • Step 2: Provide your order details and reason for the return or exchange.
  • Step 3: Send the product to the company’s address (details will be provided upon contact).
  • Step 4: After receiving and inspecting the product, we will proceed as follows:
    • Exchange for a new product (if available).
    • Refund (via the original payment method) if an exchange is not possible.
  1. Return and Exchange Fees
  • Return Fees:
    • Free for returns due to manufacturing defects or errors by Dai Viet Ginseng.
    • For other cases, customers will bear the shipping cost of the return (if applicable).
  1. Processing Time
  • Returns and exchanges will be processed within 3–7 working days from the date we receive the product.

Dai Viet Ginseng is dedicated to protecting customer rights and ensuring your satisfaction with every purchase.
For any questions or further assistance, please contact us immediately.