PRIVACY POLICY

Dai Viet Ginseng is committed to protecting the privacy and personal information of our customers when shopping on our website. This Privacy Policy explains how we collect, use, and safeguard your personal information.

  1. Purpose and Scope of Information Collection

We only collect necessary information for the following purposes:

  • Processing and delivering orders.
  • Providing customer care services.
  • Enhancing the shopping experience and personalizing relevant content.

The personal information collected includes:

  • Full name
  • Delivery address
  • Phone number
  • Email (if provided)
  1. Scope of Information Use

We use customer personal information in the following cases:

  • Delivering orders and updating order status.
  • Sending information about products, promotions, and important announcements (if consented to by the customer).
  • Resolving issues related to orders or customer complaints.
  1. Information Retention Period

Customer personal information will be stored in our system until the intended purposes are fulfilled or until the customer requests its deletion.

  1. Commitment to Information Security

We implement strict measures to protect personal information, including:

  • Data encryption and the use of firewalls to prevent unauthorized access.
  • Limiting access to information to authorized personnel only.
  • Not sharing, selling, or exchanging customer personal information with third parties without the customer’s consent, except as required by law.
  1. Customer Rights

Customers have the right to:

  • Review and update their personal information.
  • Request the deletion of their information if they no longer wish to use our services.
  • Contact us with any questions or complaints regarding personal information.
  1. Contact for Support

For any inquiries or requests related to the Privacy Policy, please contact us:

  • Hotline: +84 989513321
  • Email: daivietginseng@gmail.com

Dai Viet Ginseng is committed to protecting customer privacy and personal information to the highest standards, ensuring complete peace of mind when shopping on our website.